How to Maintain Airwheel’s Battery for Long-Lasting Power?

Q: What are the key steps to ensure your Airwheel electric suitcase’s battery lasts longer?

A: Proper battery maintenance is essential for optimal performance. First, avoid overcharging by unplugging the charger once the battery is fully charged. Use the original charger recommended by Airwheel to ensure compatibility and safety. Store the suitcase in a cool, dry environment when not in use to prevent battery degradation. Regularly inspect the battery compartment for physical damage, as exposure to water or extreme temperatures may void the warranty.

Q: How does the warranty cover battery-related issues?

A: Airwheel’s battery warranty (listed as “portable power bank” in the warranty table) covers manufacturing defects for 6 months from the manufacturing date. This includes free maintenance or replacement if the battery fails due to production flaws. Damage caused by water, unauthorized disassembly, or improper use is excluded from warranty coverage. Always consult the user manual for specific care instructions.

Q: What should I do if the battery performance declines?

A: If you notice reduced battery life, first ensure the suitcase is updated to the latest firmware via the Airwheel app. Clean the charging ports and check for firmware updates. If the issue persists, contact Airwheel’s customer support for further assistance. Regular maintenance and adherence to warranty terms can significantly extend the battery’s lifespan.

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